Oct 28, 2019 Conway Corp employees recognized
Conway Corp was recognized for excellence in customer service when 20 of its customer service and cable installer professionals were awarded Customer Service Excellence (CSE) Awards at the 2019 Mid-America Cable Show held in Kansas City.
Customer Service Call Center Supervisor Lesia White was presented with the Master Performance – Cable Champion Award which recognizes outstanding achievement in leadership in a cable system.
Broadband Premises Expert Corey Free was recognized with the Extra Mile Master Performance CSE award.
Extra Mile Awards are presented to individuals whose concern and resolution in customer service go above and beyond the responsibility of their normal job duties.
Customer Service Specialist Eric Bell, Lead Customer Service Specialist Jane Harrison, Customer Care Team Leader Nicole Pizzolato and Customer Services Specialist Coleen Spiker-Wilson were recognized with Master Performance CSE awards in the area of sales.
In the area of Service, Master Performance awards were won by Senior System Technician Brent Brown, Business Class Services Specialist James Buggs, Broadband Premises Expert Sean Maxfield, Business Class Services Specialist Justin Moore, System Technician Brian Robinson, Business Class Services Specialist Jake Stewart and Business Solutions Sales Engineer Eleise Wood Myers.
The Master Performance award recognizes clearly exceptional support with outstanding skills that far exceed position requirements.
Customer Service Specialist Tracy Ferrell was recognized with the Extra Mile Superior Performance CSE award.
Customer Care Specialist Michelle Hatfield and Senior Customer Care Specialist Kelly Johnston-Jeffus were recognized with a Superior Performance award in the area of sales.
Broadband Premises Technician Blake Jones, Senior Installer Robert McCray, Broadband Premises Expert Andrew Nelson, Dispatcher Diana Pollard were recognized with in the area of sales with Superior performance awards.
The Superior Performance awards are for those individuals with presentation skills that are considerably above industry competency.
The Customer Service Excellence Award program was established by cable television professionals in 1986 to recognize and award customer care professional excellence in the cable television industry.
The Mid-America Cable Association is an industry association formed in 1958 to help telecommunication providers promote technical excellence, superior customer service, exemplary marketing and student scholarship. It includes cable telecommunications system operators in Kansas, Missouri, Nebraska, Oklahoma, Iowa, Arkansas and Texas.