501der Women 2022: Robin Hackett

When asked how long she has worked at First Service Bank, Robin Hackett usually answers with “all of my life.”

 There is no denying that banking is part of her DNA. Her father, Tom Grumbles, is the chief executive officer and chairman of the board at First Service Bank.

 “My growth throughout my banking career has been with one thing in mind: learn all that I can as fast as I can,” said Robin, who began as a part-time proof operator while still in high school. “It was always very important to me to know the ins and outs from A to Z!”

 This commitment to detail has led Robin to her current position as Chief Mortgage Officer and Chief Operations Officer (COO).  

 “Having the opportunity to serve in a leadership capacity within the First Service organization and continue my father’s legacy are meaningful accomplishments,” she said. “First Service has always put customers first, and as COO I want to expound upon that even further, push the envelope and challenge our organization to think outside the box to create a customer experience that is unparalleled.”

In addition to serving on the bank’s executive team, she has been involved in the HypeSquad, Training Committee and Corporate Managers Group. She was also instrumental in creating the bank’s foundation, which is aimed at helping veterans and has led the First Service Bank “Operation Red, White and Brave” initiative.

When not focused on her work at First Service, Robin and her husband, Ryan, are devoted parents to their two children.

“I thank my parents for their love and for being wonderful role models in both my personal life and professional career. Dad is a true servant leader,” Robin said. “Working alongside him not only makes me a better banker, but it makes me a better person and leader. Being a part of this bank family is bigger than you or me. It is something really special, and I’m just proud that I get to be a part of it.”