13 Nov 2023 Conway Corp’s Call Center Supervisor awarded top honors

CONWAY — Conway Corp recently honored Call Center Supervisor Lesia White with the company’s annual Tower of Excellence award.

The Tower of Excellence Award recipient has made a significant impact on Conway Corp through outstanding dedication and exceptional job performance. This employee consistently displays characteristics valued by co-workers and is dedicated to fulfilling Conway Corp’s mission. 

White was nominated by several co-workers for building strong relationships throughout the company. She is known as the “go to” for getting things done, not only implementing change within the customer service team but identifying areas of concern and addressing them with other departments. She was also nominated for her ability to lead by example as she has taken on a leadership role with several projects throughout her time here. 

“The consistent focus Lesia has for her team to do more than the customer requests has raised the bar for every customer interaction, Conway Corp Customer Service Manager Jaylene Sexton said. “She is consistently able to view the big picture for the company, team, and customers and make decisions that impact all in positive ways. She is a great example of the work ethic and behaviors the Conway Corp Tower of Excellence recipient should possess.” 

White attributed her success thus far to taking herself out of it.

“My number one priority is to always focus on the things that I can control and remembering that it’s not about me,” she said. “I can listen and I can offer resolutions. When you remove your feelings, needs and wants from the interaction, even the toughest ones are immediately changed to the best ones.” 

Her career at Conway Corp, which spans more than 10 years, has seen many transitions, but she has loved being a part of the growth and change. 

“The company and its employees have grown so much over the years and knowing that I’ve been an important piece of the implementation and execution of all of our contributions to the community is something to be proud of,” White said. 

White initially joined the company part-time and became a full-time customer care specialist in 2012. She was later promoted to call center supervisor in 2014.