14 Oct 2016 Conway Corp employees recognized for service
Conway Corp was recognized for excellence in customer service when 20 of its customer service and cable installer professionals were awarded Customer Service Excellence (CSE) Awards at the 2016 Mid-America Cable Show held in St. Louis.
Lead Customer Service Specialist Jane Harrison, Senior Customer Care Specialist Kelly Wirtz, Customer Care Specialist Rachael Myers, Customer Service Specialist Tracy Ferrell and Elizabeth Harmon and Commercials Sales Account Executive Eleise Wood Myers were recognized with Five Star CSE awards in the area of sales.
Customer Service Specialist Shelly Smith, Broadband Premises Expert Tony Lemke, Business Class Services Specialists James Buggs and Jason Fleming and Marketing Coordinator Beth McCullough Jimmerson were recognized with Five Star CSE awards in service.
Customer Care Specialist Michelle Hatfield was recognized with a Five Star CSE award in both the sales and service categories.
The Five Star award recognizes master performance that is clearly exceptional with outstanding skills that far exceed position requirements.
Customer Care Specialists Nicole Pizzolato, Cable Senior Service Technician Brent Brown, Cable System Technicians Brian Robinson and Jonathan Booth, Broadband Premises Technician John Davis, Broadband Premises Installers Aaron Julian and Aaron Reynolds were recognized with Four Star CSE awards.
Customer Care Specialist Eric Bell received a Four Star CSE award in sales.
Four Star CSE awards recognize a superior performance with presentation skills that are considerably above industry competency.
The Customer Service Excellence Award program was established by cable television professionals in 1986 to recognize and award customer care professional excellence in the cable television industry.
The Mid-America Cable Association is an industry association formed in 1958 to help telecommunication providers promote technical excellence, superior customer service, exemplary marketing and student scholarship. It includes cable telecommunications system operators in Kansas, Missouri, Nebraska, Oklahoma, Iowa, Arkansas and Texas. The Customer Service Excellence Award program was established in 1986 to recognized excellence in the cable television industry.
