28 Feb 2022 501 WORKS: Susan Cole, Centennial Bank

Posted at 4:29 PMh in Business by

Throughout my years in the banking industry, I have been a teller, customer service manager, Vilonia Branch Manager and now I work in business development for Centennial Bank.

I am so proud of our work and the great people I work with here at Centennial. I have scores of wonderful customers, many of whom have become my friends over the years. The interactions I have with those customers and my team are my absolute favorite part of what I do. 

I am pleased to be part of Centennial Bank, which ranked #1 on the Forbes 2022 ‘Best Banks in America’ list for the third time. – Susan Cole

I am particularly proud of the accomplishment that I worked my way up from a teller position to Branch Manager in Vilonia. It was such a rewarding moment to be asked to manage the branch in my hometown. Hopefully, I have helped build this branch into a successful location that will serve our community for many, many years. 

In the banking and finance industry, some days are challenging. However, I love helping people, which I can do every day. The customer service skills I have acquired at Centennial Bank are the biggest keys to my success here. 

My banking career has definitely taught me patience, discipline and empathy. The first piece of advice I would give any person entering this field is simply working hard. You should always give 100%! Kindness is another key. You will always go further if you treat people the way you want to be treated — no matter who they are!

When I think back on my journey in banking, I have so many people I would thank for getting me where I am. I must begin with Louis Stell, who hired me straight out of high school to work at First State Bank. Also, G.L. Lieblong was my first boss there and always encouraged me. My friends in banking, Cynthia Frost and Greg Sanson, gave me opportunities that I will never forget. And lastly, I want to mention my mentor, Shelia Pruett. For the 50 years we have worked together, she has always encouraged me professionally and personally.

If I can help you in any way, please don’t hesitate to contact me today at [email protected] or 501.808.6000.